AI-Powered Customer Inquiry Sorter and Auto-Responder
Built an AI-driven email automation system that classifies customer inquiries, sends instant responses, and routes requests to the right teams.
Year
2025
Type of Project
Side Project
My Role
AI Automation Expert
Link
Case Study
Objective
The client needed to improve customer support efficiency by reducing manual email sorting, speeding up responses, and ensuring inquiries reach the correct department.
Process
I created an automation workflow using Make.com, Gmail, Google Gemini, Google Sheets, and Slack. Incoming customer emails are analyzed by AI, categorized based on the inquiry type, responded to with a personalized acknowledgment, logged into a tracking sheet, and routed to the appropriate team through Slack notifications.
Outcome
The business gained a faster and more organized customer support process. Emails are handled within seconds, teams receive the right information immediately, and customer communication becomes more consistent.
Standout Features
AI-powered customer email classification
Automated personalized email responses
Intelligent inquiry routing based on category
Real-time Slack notifications for different teams
Centralized email tracking in Google Sheets
Reduced manual sorting and response workload
Faster customer support response times
Consistent communication through AI-generated replies
End-to-end customer inquiry automation using Make.com and AI